By 2030, the queue management systems (QMS) industry is projected to grow to a value of $1.22 billion worldwide. Starting in 2025, this market is expected to grow at an annual rate of 6.4%. This growth shows that managing queues efficiently is becoming increasingly important for providing excellent customer service.
Modern QMS solutions are transforming customer interactions by minimizing wait times, enhancing service delivery, and providing actionable insights. For business decision-makers, investing in advanced queue management isn’t about operational efficiency, it’s about elevating the entire customer journey.
In this article, we will help you make smart choices by choosing the best queue software for your business. We will discuss the top 8 queue management systems (with pros, cons, and pricing) to help you better understand your needs. Let’s dive in!
Top 8 Queue Management Systems in 2025
Waiting in lines wastes time, impacts customer experience, and hurts business profits. In 2025, businesses are using queue management systems to overcome the problems of long waits and provide fast services. Queue management helps organize waiting lines in a bank, hospital, store, or even an airport. The top queue management systems used and recommended by most businesses are
1. Qwaiting
Qwaiting is built for today’s fast-moving businesses. It’s designed to help companies give better service without needing more staff. With just a few clicks, customers can check in, wait conveniently from anywhere, and get help faster. What makes Qwaiting stand out is its flexibility—it fits every business size, and it is very scalable, whether you own one branch or a hundred. With cloud-based software and a centralised dashboard, you can check your business and staff performance using your mobile phone, and for multiple branches.
Best For: Hospitals, Banks, Retail, Government Offices
Pros:
- Provides complete virtual queuing and appointment scheduling features
- Predictive analytics and reporting
- Customizable workflows to fit various industries
- Easy integration with existing CRM and ERP systems
Cons:
- May require initial training for staff unfamiliar with digital systems
Pricing: Starts at $199/month.
Qwaiting offers a very user-friendly interface. This makes Qwaiting a top choice for organizations seeking a robust and scalable QMS solution.
2. Wavetec
Wavetec focuses on managing enterprise-level queuing more smoothly. Wavetec systems streamline customer flow in high-traffic environments like banks and government offices by guiding visitors through service processes (e.g., ticketing, waiting, and service) with minimal staff assistance. It’s built for places that serve a high volume of visitors.
Best For: Large Enterprises, Banks, Telecom
Pros:
- Advanced hardware integration with digital signage
- Real-time monitoring and analytics
Cons:
- Installation cost can be very high that’s why it is more suitable for large-scale operations
Pricing: Wavetec only offers custom pricing according to business needs.
3. Qmatic
Qmatic is an omnichannel support software that manages high business traffic and online appointments simultaneously. It helps improve bottlenecks and customer service for better customer flow. It is mostly used in hospitals and banks, where customers walk in both with and without booking appointments.
Best For: Retail Chains, Public Sector
Pros:
- Strong focus on customer journey management
- Integration with mobile apps for virtual queuing
- Detailed reporting tools
Cons:
- The software interface is very hard to understand for some new users.
Pricing: Qmatic plan prices are customizable according to different business needs.
4. Qminder
Qminder is known for providing a friendly digital experience that simplifies daily operations for staff. A centralized dashboard allows managers to see who’s waiting, how long they’ve been waiting, and what they came for—all in real time. Qminder is great for businesses that want to feel more personal and connected without adding pressure on teams.
Best For: Small to Medium Businesses, Clinics
Pros:
- User-friendly interface
- Cloud-based, no hardware required
- Provides real-time service analytics
Cons:
- Qminder is only IOS software compatible
Pricing: Qminder offers multiple plans like Starte, Business, Premium, and Enterprise. The Starter plan starts at $389/month.
5. Skiplino
Skiplino is best for small and mid-size businesses. It is a mobile-friendly solution that lets customers book their slots in a queue using their phones, and the business can manage everything from a simple dashboard. It is best suited for businesses like banks, clinics, and service centers.
Pros:
- Mobile app for virtual queuing
- Real-time feedback collection
- Cloud-based software
Cons:
- Limited integration capabilities
Pricing: Plans start at $299/month.
Skiplino is an affordable option for businesses looking to digitize their queuing process.
6. Vizitor
Vizitor is mainly used for tracking who comes in and out of offices or buildings. But it also includes basic queuing features that help manage visitor flow. It’s easy to set up and doesn’t require complex installation.
Best For: Offices, Schools
Pros:
- Combines visitor management with queue management
- Touchless check-in via QR codes
- Real-time visitor tracking
Cons:
- Primarily focused on visitor management; limited queuing features
Pricing: The starter plan starts at INR 1,600 per month
Vizitor is suitable for businesses needing basic queuing integrated with visitor management.
7. Waitwhile
Waitwhile runs completely online—no special hardware needed. Mobile queuing allows customers to join lines remotely and businesses to automate updates and reminders. It’s perfect for growing companies seeking to streamline wait times without significant staffing or infrastructure changes.
Best For: Retail, Hospitality
Pros:
- Easy setup with no hardware requirements
- SMS and email notifications
- Customizable branding
Cons:
- Limited advanced analytics
Pricing: Free for basic features; premium plans from $ 23/ month.
Waitwhile is a user-friendly option for businesses seeking a simple virtual queuing solution.
8. Qtrac
Qtrac is an omnichannel support software that manages both walk-ins and scheduled visitors. It helps plan out the day so no one gets backed up. Staff can see who’s coming in and when, which helps prevent long lines. It helps businesses make smart, fast decisions to reduce wait times and improve service.
Best For: Airports, Government Agencies
Pros:
- Advanced analytics and reporting
- Integration with existing systems
- Customizable workflows
Cons:
- Requires technical expertise for setup
Pricing: $531.00 per month
Qtrac is best for large organizations requiring a highly customizable QMS.
Best Queue Software by Category
The best queue management system depends on your needs, budget, and customer flow. If you want:
- Best all-rounder: Go with Qwaiting
- Best for airports and governments: Pick Wavetec
- Best for healthcare or banks: Try Qmatic
- Best for budget: Try Skiplino or Vizitor
- Best for multiple branches: Choose Waitwhile
- Best mobile-first system: Use Qminder
- Best for combined appointments and walk-ins: Go with Qtrac
Still not sure? Start with a free trial, compare dashboards, and pick the one your team feels most confident with.
Conclusion
The right queue management system streamlines customer service, creating a smarter, faster, and more organized experience.
Each software we’ve covered in this article has its strengths. Qwaiting is unique since it can be used in all kinds of businesses. Wavetec handles complex environments like airports and government centers. Qmatic is ideal for healthcare and banking. Skiplino and Vizitor are budget-friendly choices. Waitwhile makes managing multiple locations easy. Qminder keeps
everything mobile-first and simple. And Qtrac brings powerful control over appointments and walk-ins in high-traffic spaces.
The best software for a company depends on its goals, employee skills, customer numbers, and expected future growth.
And remember—your queue system isn’t just a backend tool. It’s the first impression a customer gets, and sometimes, it’s the reason they come back… or leave.
Allen Daniel is a passionate writer associated with Qwaiting since 2018. She is providing technology and software-related content which is very informative and knowledgeable. With the help of her content you can grow your business.