In any customer-facing environment, resolving an issue on the first call isn’t just ideal—it’s expected. Whether it’s a support center, service desk, or technical help line, First Call Resolution (FCR) has become a key metric that reflects both efficiency and customer satisfaction. But hitting high FCR rates consistently takes more
How Real-Time Monitoring Improves First Call Resolution Rates Read Post »
Digital Marketing is evolving faster than ever. And AI is playing the biggest role in driving this transformation. Whether it’s personalized ads and predictive analysis to voice search, automated customer journeys and sales, AI has become the backbone of nearly every modern marketing strategy. Furthermore, brands that once relied on
How AI is Transforming Digital Marketing – A Guide for Businesses! Read Post »
Did you know? “As of February 2026, the average daily social media usage of internet users worldwide amounted to 141 minutes per day, down from 143 minutes in the previous year.” (Statista) Over the past few years, the use of social media has become quite common. From teenagers to older
Social Media Marketing: Everything You Need to Know Read Post »
Digital marketing has transformed significantly in the last few years. Companies and marketers have been transforming continuously according to the changing digital trends. The more technology advances, the more consumer behaviour will change. Hence, digital marketing should evolve as well. To survive, businesses must be sensitive to new trends. In
The Future of Digital Marketing: Trends You Can’t Ignore Read Post »
Legal matters are rarely simple, whether you’re signing a business contract, resolving a dispute, or protecting your personal rights. Having access to a reliable law firm Calgary residents can trust makes a significant difference in outcomes, costs, and peace of mind. From individuals to growing businesses, professional legal guidance ensures
Choosing the Right Law Firm in Calgary: A Complete Guide for Individuals and Businesses Read Post »
Plumbing is one of those essential services most homeowners don’t think about—until something goes wrong. A leaking pipe, clogged drain, or broken water heater can quickly disrupt daily life and lead to costly repairs if ignored. That’s why choosing a dependable plumber in Calgary is critical for maintaining a safe,
Reliable Plumbing Services in Calgary: What Homeowners Should Know Read Post »
